New Scientist Discovery Tours Covid-19 Customer Service Protocols - Fully flexible deposit: choose between receiving a full refund or transfer to an alternative departure date if your tour is postponed due to Covid-19 in the destination country.
- Departure briefing: covering Coranvirus specific measures in place at arrival airports, with the airline and in the destination country including local regulations.
- Safe touring protocols: we will always aim to operate our tours as per the original itinerary. Although if necessary our expert local tour guides may amend scheduled activities or visits to comply with local safety advice. The safety and well-being of our guests is our priority.
Some tours have additional protocols such as 100% refund if you have to self-isolate, see each individual tour for details |
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